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About us

Terms and Conditions

1. General

1.1 Any terms or conditions sought to be imposed by either party shall not be incorporated into the Contract and shall have no effect unless agreed to in writing by the other party.
1.2 We may directly or through an intermediary ask another party ("Third Party Consultant") to carry out some or all of any work which you instruct us to carry out for you. We will take all reasonable care in selecting and instructing a Third Party Consultant should this be required.
1.3 Global Village Translation / our / us / we shall mean Global Village Translation Ltd. The client / your / you shall mean the individual or company negotiating or contracting with Global Village Translation and to whom we are supplying our services. Translation / translated document shall mean the documents, files, materials and works translated and produced from the source document submitted by the client.

2. Price

2.1 The prices for the supply of our services are set out as per our official quote. We shall invoice you upon the completion of each project. Invoiced amounts shall be due and payable within 30 days of receipt. All payments shall be made without deduction or set-off of bank charges.
2.2 We shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 2% per annum above the base rate of the Bank of England. An administrative fee of £50 shall be added to the invoice after the passing of 30 days from the due date of the invoice, and a further £50 after 60 days.
2.3 Discounts included on quoted prices shall only be applicable if invoices are paid within 30 days of receipt.
2.4 The price of the services is exclusive of Value Added Tax which shall be charged at the rate prevailing at the relevant tax point.

3. Risk

As soon as we have delivered the services, you will be responsible for them and we will not be liable for their loss or destruction. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.

4. Ownership of the translated document

You will only own the translated documents once they have been successfully delivered and when we have received cleared payment in full.

5. Delivery

We will aim to deliver the project by the date quoted for delivery. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

6. Performance

6.1. If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.
6.2. If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost materials and/or labour and/or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out.

7. Payment

Unless the Agreement provides otherwise, the price for the services shall be payable no later than 30 days from the date of the relevant invoice. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you upon the expiration of seven days notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.

8. Warranty

We warrant that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

9. Cancellation

9.1 If you request cancellation after the date on which this Agreement has been signed, unless we are in breach of contract or otherwise agreed in advance, we have the right to refuse and [or] charge the full quoted price as a contribution towards any losses or costs we suffer as a result of the cancellation.
9.2 Once you have notified us that you are cancelling this Agreement, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the cancellation is agreed by us.
9.3 You will be re-credited for the costs if our service is proven unsatisfactory.
9.4 We reserve the right to cancel the Agreement between us if we have insufficient resource to deliver your project.

10. Liability

10.1. We shall not be liable for any consequential or indirect loss or damage including loss of profits, business and contacts.
10.2. Translation provided by us shall be for information quality only, and cannot be warranted to be uninterrupted or error free, unless otherwise specified.
10.3. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations.
10.4. Where, in the translation of a certain document, you have any preferred vocabulary, terminology or expressions, you shall be responsible for providing us with a glossary. This is because translation is an objective activity and different linguists may express the same meaning with different words, phrases or sentence structures, based on the linguist’s personal preference or understanding of the company and the industry. We shall not be responsible if the client prefer alternative choice of words, expressions or sentence structures.
10.5. Any queries regarding the translation shall be highlighted within 5 working days of receipt of the translated document. We shall then conduct full investigation. However neither the query nor the investigation shall delay the payment.
10.6. In any event, we shall not be liable to you if you fail to notify us of any claim within 5 working days of delivery of the translated document.

11. Money Back Guarantee

11.1. The client must notify us in writing of any queries regarding the translation within five working days of receipt of the translated document. Such query shall delay the payment.
11.2. If no written complaint is received within 5 working days, the client will be deemed to have fully accepted the delivery. Amendment by us on the request of our client of any part of the translated or processed text does not imply that we acknowledge that an inferior achievement has been delivered.
11.3. If you contact us by post, no responsibility can be taken for statements that have been lost, delayed or damaged in the post. Proof of posting is not proof of receipt.
11.4. We do not guarantee that the translated document will meet your specific requirements, and unless otherwise agreed, we shall not be responsible if the client prefer alternative choice of words, expressions or sentence structures. Where, in the translation of a certain document, you have any preferred vocabulary, terminology or expressions, you shall be responsible for providing us with a glossary.
11.5. If the complaint is well-founded, we shall be entitled, within a reasonable period, to improve or replace the delivery; if we cannot in reasonableness fulfil the request for improvement or replacement, we shall refund you in full.
11.6. Refunds will be given based on the agreed price shown on the quote.

12. Governing Law and Jurisdiction

Parties to this Agreement agree to submit to the exclusive jurisdiction of the courts of England and Wales.

13. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.

14. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

15. Customer Services

15.1. To protect your own interests please read the conditions carefully before signing them. If you are uncertain as to your rights under them or you want any explanation about them please write or telephone to our customer queries department, at the address and telephone number set out above.
15.2. If you are unhappy with any aspect of our service, please contact your project manager. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.

16. Changes to Terms and Conditions of Business

We reserve the right to make minor changes to this Agreement from time to time. Any major changes will only be made with your agreement.

17. Data Protection

You consent to the computer storage and processing of your personal data by us in connection with this Agreement and to the transmission of this data across the company and its business partners for the purposes of our legitimate interests including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.


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